2018 Fall Fundraiser FAQ
Most Frequently Asked Questions
For Radiotopia PodCon Contest Questions, see below
I just donated and really want The Allusionist Puzzle Book – how do I access it?
Great Question! Download it here and print it up at home.
I love the new stickers! How do I get them? And can I buy them separately?
Thanks! We hired a great artist to create watercolors of the show logos and have spent a lot of time getting them just right. Last year, we sold them separately - this year, we're trying something a little different. The stickers are part of our (yours, mine and everyone else's) collective reward for Radiotopia reaching its goal of 25,000 donations.
I don't live in the United States - Will my reward be shipped to me?
Yes! Of course, we'll send you your Radiotopia gear!
Are donations tax deductible?
Yes, PRX is a 501(c)(3) non-profit.
How do I edit my info, increase my donation amount or cancel my monthly donation?
Use the link in your email donation receipt - sent from firstname.lastname@example.org - to change your address, increase your donation, or cancel your monthly donation. If you don’t have the link, submit a request to us and we'll sort it out.
I live outside of the U.S. and when I try to make a donation to Radiotopia my card is declined or the transaction is reported as fraud, what can I do?
Great question! Most likely your card issuer has a restriction on international donations OR the card issuer is marking the charge as fraud because it’s international. Since both CommitChange and PRX are US based, the likely cause is that the card issuer’s fraud detection system is seeing that a card from [insert country name] is being used to make a charge in the US and then rejects the charge as possible fraud.
You can try one of two things:
Try a different card. Every issuer has slightly different fraud detection systems and some are more sensitive to international purchases than others.+
Talk to their card issuer/bank and explain that they’re trying to donate to a US nonprofit (kinda like what one might do before going on a trip). Usually, they can get it resolved so donations can be made.
2018 Fundraiser Questions
Can I buy the original 99 PI challenge coins from previous years?
We know they’re shiny and you love them… We do too! However, the 99 PI challenge coin is no longer available, but we’d love to rush you a Radiotopia Challenge Coin!
How long will my credit card be charged?
When you sign up as a monthly donor, the donation automatically recurs on the same day each month unless it’s canceled or the card expires. You can add an end date using the link in your emailed donation receipt.
I don’t live in the United States - can I still donate? Can I donate with my home country’s currency?
Yes! We accept international donations. Unfortunately, our payment platform only accepts donations in U.S. dollars. If you are incurring high monthly conversion fees from your bank, our recommendation is to make a one-time donation that covers your annual donation.
Can I donate with Paypal?
While we have accepted Paypal in the past, we no longer accept payment through Paypal due to high fees.
Is there any way for me to share my donation on social media?
Yes - after you submit the donation, there are options to share your donation on Facebook or Twitter.
What is RadioPublic?
RadioPublic is a podcast app that helps you discover new shows and keep up with your favorites. RadioPublic has its very own Podcast Librarian who creates podcast playlists across all kinds of topics, including Radiotopia’s best episodes. RadioPublic is free and available for Android and iPhone. Learn more about RadioPublic here.
PodCon Contest Questions
I’m already subscribed to the newsletter, but don’t want to donate to the campaign, can I enter into the giveaway? How?
Great question! If you’re already on the list, and don’t want to donate, but want a chance at winning the giveaway, click here.
I LOVE Radiotopia, but I’m not a resident of the U.S., am I eligible to win the Giveaway?
We love you too! With that said, the short answer is no.
Can I enter the sweepstakes via snail mail?
No, since we’ll digitally draw names from a very large proverbial-hat, the best way to get your name in the hat is to donate or sign up for our email list.
Can I enter the contest more than once?
Multiple entries are void and only the first entry is counted.
Can my spouse/partner/child, enter into the giveaway?
Yes, but to claim the prize the winner must provide documentation of their identity and be 18 years of age, and the prize is non-transferrable.
If I enter the giveaway without donating, do I get stickers?
Short answer - no. The stickers are the collective reward for all the donors who help Radiotopia reach its goal of 25,000 donations.
If I made a one-time donation before the campaign, or make any donation the day after it ends, am I entered into the giveaway?
If you have more questions, be sure to check out the Official Contest rules
You can find the Official Contest Rules here
Additional Rewards & Shipping Questions
When will rewards be shipped?
We know you’re excited to show off your awesome Radiotopia gear around town! We’re aiming to have campaign rewards shipped by February 2019.
Last year, you had t-shirts, but this year you don’t, why?
This year, we think we’ve selected a few truly awesome rewards and we had to make some hard decisions on what to leave out.
How do I redeem my reward?
In early 2019 - after the campaign ends - we’ll send an email to the account associated with your donation. As it sometimes happens, emails are bounced or filtered by high-tech spam blockers, or perhaps you unsubscribed from Radiotopia emails. Until then, make sure you don’t unsubscribe from our emails. If you have any other questions, send us a note at email@example.com of and we’ll be sure to get back to you.
Can I just buy the Radiotopia keychain or water bottle elsewhere?
All of these rewards are limited to our 2018 Fall Campaign, but if that changes you'll be the first to know!
I made a donation but did not receive a receipt, what happened?
Sometimes donation receipts are automatically filed in your spam folder, or you might have keyed in the wrong email address, or they just get lost in the interwebs. To request your donation receipt via email or correct an email typo, please submit a request.
I made several donation attempts and received an error message, how do I know if my donation went through?
You should receive a donation receipt via email confirming your transaction was successful. If not, or if you fear you were charged multiple times, please let us know.
I didn’t get my reward from the 2017 Radiotopia campaign!
Really? We totally thought we got everyone! All orders for the 2017 campaign were shipped long ago, but we did encounter a few shipping problems. If you’re still waiting for yours, please submit a request and include your information, reward, email, and address. We’ll check our warehouse for a return with your name on it and get back to you.
I’ve changed my address since making my donation, who should I contact?
Please submit a change of address request and label the subject: 'Address Change' as soon as possible, and we’ll get that updated before we ship!
Can I donate to individual shows during the annual fundraiser?
The fundraiser is our chance to raise money for all the network as a whole and it’s also a great opportunity for you to listen to new shows. In short, the health and well being of our network is dependent on your willingness to support it.
CHOP SHOP 2018 FAQ
Found on: Chopshopstore.com